Customer Adoption and Engagement: How to Build eCommerce Experiences Your Customers Can’t Live Without
So, you’ve launched your site…now what? Creating seamless user experiences is critical to increasing customer adoption and driving revenue. What are the key launch and post-launch strategies to gain greater customer adoption? Are you leveraging internal evangelists, like sales reps, to communicate the value of the new platform to your customers?
In this session you will learn from others who have successfully introduced their new eCommerce site to their team and their customers and driven high internal and customer adoption. Understand how to drive business change, increase revenue, enhance customer experience, decrease cost to serve and increase efficiency.