Give Them the Power: How to Increase Customer Self-Service
As much your customers like to talk to you, they want to complete some simple tasks on their own, like review order status, check order history, etc. How do you deliver more resources, tools and solutions to your customers in order to help them find what they need? Start building more efficient buying experiences by giving your customers the power. Leverage InsiteCommerce to decrease costs and drive more traffic to the site.
In this session we will review some of the self-service activities offered through the InsiteCommerce platform including Request For Quote, Order Upload, Order Status Checking, Documentation, and Admin Roles. There are a number of ways to enable your customers to search products and begin the purchase process on your site, and we will talk about some of the key features that are available out-of-the-box.