September 12th | 12:45PM - 1:25PM According to Gartner, 80% of your future revenue will come from 20% of your existing customers. Learn how to get more out of your existing customer base by Increasing average order value, number of order lines, and more. Many of your customers are already loyal to you, now it’s time to go deeper and wider to increase revenue.
September 11th | 10:45AM - 11:25AM Unfortunately time is not always on your side. Your Customers need and expect their interactions with you to be efficient whether they take place through traditional or digital channels. Help your Customers run their business more effectively, by providing the tools they need to quickly find what they want to find, place repeat orders, and obtain detailed product information to make informed purchasing decisions.
September 11th | 3:00PM - 3:40PM B2B buyers are digital-first researchers and buyers that prefer to self-serve whenever possible. Their expectations continue evolving and that means delivering seamless experiences, tools and resources that allow them to interact with you however they want, whenever they want. B2B buying has changed, and you have to evolve your selling strategy along with it.
September 12th | 12:00PM - 12:40PM Hide and seek can be fun – but not for your customers. Are you making it easy for new customers to find you?Once they find you, can they quickly and efficiently make a purchase? All it takes to create a new customer is a single purchase. What are you missing that could be slowing down new customer growth? Chances are, we have an idea or two to help you attract new customers to your site, and ultimately help you become easier to do business with.
September 12th | 12:45PM - 1:25PM Your customers’ expectations are evolving, are you keeping up? Do you know what it takes to increase customer loyalty? In order to keep up, your strategy has to evolve as well. In this session you’ll learn about different ways you can target different customer groups, verticals and your most important customers.