Description

Unfortunately time is not always on your side. Your Customers need and expect their interactions with you to be efficient whether they take place through traditional or digital channels. Help your Customers run their business more effectively, by providing the tools they need to quickly find what they want to find, place repeat orders, and obtain detailed product information to make informed purchasing decisions.

You can’t afford to slow your customers down. By saving your customers’ time, you’re saving them money, and in turn continuing to strengthen your relationship and their trust in you as a preferred partner. 


Key Takeaways

In this session we’ll cover some of the key areas everyone is talking about, but few have mastered:

  • Search (Metadata, Synonyms, Customer Part #’s, Competitive Part #’s, etc.)
  • Categories/Taxonomy
  • Product Data & Details (Attributes/Specifications, Faceting, Product Comparisons, Manufacturer Part #’s, Imagery, Documents, Videos, etc.)
  • Repeat Orders (Order History, Lists, Quick Order, Order Upload)

Speakers

Presenter: Kayla Hambek
Title: Knowledge & Learning Specialist
Company: Insite Software

Bio: Kayla has been a member of the Insite family for four years, driving product training efforts and supporting customers throughout their Insite journey. Her decade of experience in sales, customer support, and user development, specifically with technology organizations, established her holistic view of user learning and passion for customer success. Kayla has received national recognition for her achievements in customer management, and her work has been published in both professional and literary journals.